1. The purchaser agrees, for all returns that are due to customer fault, such as ordering errors, part no longer required or change of mind, a restocking fee of 20% may be applied in addition to any freight charges.

2. Damaged, defective or incorrect parts must be notified to AusJap within 5 business days of receipt of the part/s.

3. For all other parts, AusJap will assist with return provided the purchaser:

• Contacts AusJap within 10 days of Invoice date and advises of their wish to return a part and the reasons;
• Obtains agreement from AusJap that the part is returnable;
• Returns the parts in original re-saleable condition with all tags and packaging (ready to be put back on the shelf);
• Returns the parts un-opened, un-used, worn or damaged, and in re-saleable condition when we receive back;
• Does not stick or write anything on the item itself;
• Securely packs the part to ensure it is received back by AusJap in original and re-saleable condition;
• Engines, transmission, diffs, bull bars, subframes, etc., are secured on the pallet they were delivered or picked up on.

4. If the part is not returned as noted above, AusJap may pay a revised refund amount to reflect the state of the part. This also includes parts incorrectly supplied.

5. If pick up has been arranged, the part must be ready for collection. If the part is not ready at the time of pick up, AusJap may cancel the return and may charge fees.

6. If a returned part is rejected by AusJap, AusJap reserves the right to dispose of such rejected returns 30 days after the rejection date if the purchaser has not advised that the item is to be sent back to them.